LEGAL CARE DIRECT FAQ

Q. Can members change attorneys, for whatever reason?
A. Yes, at any time, for whatever reason and as often as needed. Members are not restricted in any way. Simply call the toll-free number on the back of the membership card for a new referral to a participating attorney anytime.

Q. What happens if a member moves to another part of the country?
A. The member should call the toll-free number on the back of the membership card and he/she will be assigned to another network attorney. With a network of thousands of attorneys in all 50 States, Puerto Rico and the U.S. Virgin Islands, members will always have their legal needs taken care of.

Q. What is excluded or not eligible under the plan?
A. Nothing. Since the plan is not an insurance policy, there are no pre-existing conditions, exclusions, waiting periods or usage limitations. All areas of law are eligible for the discounts; including but not limited to, simple traffic offenses to more complicated custody, criminal and civil suits.

Q. What are some of the benefits?
A. As a plan member, the attorney will provide:

• Nine free services, such as the preparation of a simple will (along with annual updates), unlimited consultation per new legal matter, review of important legal documents per new legal matter (six page max.) and many others.
• Eight deeply discounted services, such as $275 for a simple divorce, $750 for filing Chapter 7 bankruptcy, $250for a real estate closing, to name just a few.
• All extended service and in-court representation is available for $125.00 per hour, or 40% off the usual and customary hourly rate. This is a tremendous savings over the national average of $210 per hour.
• Contingency fees (if any) are at a 10% reduction of the state's maximum rate, or the attorney's usual rate, whichever is lower.

Q. Are family members eligible to receive these services?
A. Yes. This benefit may be used by members, their spouse or domestic partner, dependent children under the age of 25 and any dependent individuals residing in the member's household such as a parent or grandparent.

Q. Why are legal services needed?
A. Attorneys are needed in various cases, including:

• If the member is married and/or has children but does not have a will
• When buying a home
• When contemplating divorce
• When dealing with child custody issues
• When confronted with overwhelming debt
• To review any lease or rental agreement